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Project Overview
A Power BI dashboard analyzing CFPB consumer complaint data with built-in forecasting and causal analysis. The project focuses on turning public regulatory data into forward-looking, decision-ready insights for risk and compliance analysis.
Key Features & Components
Trend analysis of consumer complaints
Identifies long-term patterns and structural changes in complaint volumes across financial products and institutions.
Forecasting of complaint volumes
Uses time-series modeling to anticipate future complaint levels, enabling proactive risk, compliance, and capacity planning.
Causal analysis of complaint drivers
Applies causal inference techniques to understand why complaint volumes change, separating underlying drivers from surface correlations.
Company & geographic concentration analysis
Highlights institutions and regions that disproportionately contribute to complaint volumes, supporting prioritization and oversight.
Product-level issue diagnostics
Reveals which financial products and issue types generate the most consumer friction, guiding targeted investigation and remediation.
Dashboard Design
Implementation
See details of implementation in the blog post
Data Preparation
Cleaned and standardized raw CFPB complaint data using Power Query, focusing on temporal consistency, categorical normalization, and analytical readiness.
Embedded Analytics
Implemented forecasting and causal analysis using R scripts running directly inside Power Query.
Data Modeling
Built a performant semantic model optimized for time-series analysis, forecast comparison, and dimensional slicing.
Visualization Design
Emphasized clarity and decision-readiness, with clear separation between historical data, modeled forecasts, and causal insights.
Outcomes & Impact
Enables forward-looking monitoring of complaint trends.
Helps identify products and institutions driving complaint growth.
Demonstrates how advanced analytics can be embedded directly into BI workflows.
Skills Demonstrated
Business Intelligence dashboarding • Public data analytics • Financial services domain knowledge • Data modeling & ETL • Power BI & DAX • Analytical storytelling • Regulatory and compliance analytics
Apply This to Your Business
If your organization could benefit from advanced analytics embedded into Power BI dashboards to support risk, compliance, or operational decision-making, let’s talk. I can help design and build tailored BI solutions that turn data into actionable insights.
See Also
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